Privacy Policy
At Limono, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, interact with us, or make a purchase. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We collect two types of information: personal and non-personal.
- Personal Information:
- Name, email address, shipping and billing address, and phone number
- Payment information such as credit or debit card details (processed securely through third-party providers)
- Non-Personal Information:
- Browser type, IP address, and browsing behavior on our site
- Cookies and other tracking technologies to optimize your experience
2. How We Collect Information
- Directly from you when you place an order, subscribe to our newsletter, or contact us
- Automatically through cookies and tracking technologies when you browse our website
- From third-party services like payment processors and shipping providers
3. How We Use Your Information
- To process and fulfill orders, including shipping and payment processing
- To provide customer support and respond to your inquiries
- To improve our website, products, and user experience
- To send updates, promotions, and offers, with your consent
- To detect and prevent fraudulent transactions
4. Sharing Your Information
We respect your privacy and only share your information when necessary:
- With trusted third-party service providers to process payments, manage deliveries, and perform website analytics
- To comply with legal requirements or protect the rights and safety of our business and users
- We never sell your personal information to third parties
5. Cookies and Tracking Technologies
Cookies enhance your shopping experience by:
- Remembering your preferences and login information
- Helping us understand site performance and user behavior
- Displaying relevant ads through third-party advertising partners
You can manage your cookie preferences in your browser settings. However, disabling cookies may affect your site experience.
6. Your Rights
- Access: Request access to the personal data we hold about you
- Correction: Correct any inaccuracies in your information
- Deletion: Request the deletion of your data
- Restriction: Limit the processing of your data
- Objection: Opt-out of receiving promotional emails
7. Data Retention
We retain your personal data only as long as necessary to fulfill our contractual and legal obligations or to improve your experience with our services. Once no longer needed, we securely delete or anonymize your information.
8. Data Security
We implement industry-standard security measures to safeguard your data. This includes encrypted transmissions and secure storage systems. While we work hard to protect your information, no system can guarantee complete security.
9. Children's Privacy
Our website is not intended for children under 13 years of age. We do not knowingly collect information from children. If we learn we have collected personal data from a child without parental consent, we will delete it promptly.
10. International Data Transfers
If you are located outside Portugal, your data may be transferred to and processed in Portugal or other countries where our service providers operate. By using our website, you consent to these transfers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any information.
12. Updates to This Privacy Policy
We may revise this Privacy Policy from time to time. Any updates will be posted on this page with a revised "Last Updated" date. Your continued use of our website after changes constitutes your acceptance of the updated policy.
13. Contact Us
For questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
Last updated: December 12, 2024